Terms of Service

These Terms of Service (“Terms”) govern your use of the Eatrys apps and services (the “Service”). By creating an account or using the Service, you agree to these Terms.

1. Acceptance

If you do not agree to these Terms, do not use the Service. If you use the Service on behalf of a business (for example, as a vendor), you represent that you are authorized to bind that business to these Terms.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract to use the Service.

3. What Eatrys is

Eatrys is a marketplace that connects customers with independent mobile food vendors and provides tools for discovery, order-ahead pickup, catering requests, payments, and vendor operations. Eatrys does not prepare food and is not the seller. Vendors are independent businesses solely responsible for their food, menus, pricing, availability, food safety, licensing, and the quality of what they sell. Eatrys facilitates the connection and the transaction.

4. Your account

Provide accurate information, keep your credentials secure, and you are responsible for activity under your account. Tell us promptly at support@eatrys.com if you suspect unauthorized use.

5. Orders, payments, fees & tips

• An order or catering booking is a transaction between you and the vendor; Eatrys facilitates it.
• Vendors set their own prices, items, and availability. Applicable taxes may be added.
• Payments are processed by Stripe. By placing an order you authorize the charge for the order total, including any tip and an Eatrys platform service fee where applicable.
• Tips go 100% to the vendor — Eatrys does not take a fee on tips.
• The Eatrys platform fee is charged on the order/catering subtotal (excluding tips) and is disclosed in the applicable flow.

6. Cancellations & refunds

Because food is prepared to order, cancellation and refund availability depend on the order’s status and the vendor’s policy. You can request a refund through the app; eligible refunds are returned to your original payment method, and any platform fee is handled consistently with the refund. Contact support@eatrys.com for help with a disputed order.

7. Vendor terms

If you use the vendor app, you additionally agree that you will: operate a lawful food business with all required licenses, permits, and insurance; keep your menu, pricing, location, and availability accurate; complete identity verification (KYC) and onboard with our payment processor (Stripe Connect) to receive payouts; and be solely responsible for food safety and for fulfilling orders you accept. Payouts, platform fees, and any applicable processing fees are settled through Stripe.

8. Acceptable use

Don’t misuse the Service. You agree not to: break the law or infringe others’ rights; post false, misleading, harassing, or abusive content; interfere with or disrupt the Service; attempt to access it in unauthorized ways; or scrape or harvest data without our permission.

9. Your content & reviews

You keep the rights to content you submit (such as reviews and photos) and grant Eatrys a non-exclusive, worldwide, royalty-free license to host, display, and use it to operate and promote the Service. Content must be truthful and must not be abusive, deceptive, or unlawful. We may remove content that violates these Terms.

10. Intellectual property

The Service, including its software, design, and trademarks, is owned by Eatrys or its licensors and protected by law. We grant you a limited, non-exclusive, non-transferable license to use the apps for their intended purpose.

11. Third-party services

The Service relies on third parties (for example, Stripe for payments, Google Maps for mapping, and app-store platforms). Your use of those services may be subject to their own terms.

12. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind to the extent permitted by law. Eatrys does not guarantee that any truck will be available, online, or at a given location, or that food will meet your expectations. Food quality, preparation, allergens, and safety are the responsibility of the vendor, not Eatrys.

13. Limitation of liability

To the maximum extent permitted by law, Eatrys will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Eatrys’s total liability for any claim relating to the Service is limited to the greater of the amounts you paid to Eatrys in the three months before the claim or US$100.

14. Indemnification

You agree to indemnify and hold Eatrys harmless from claims arising out of your use of the Service, your content, or your violation of these Terms or the law.

15. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you violate these Terms or to protect the Service or its users.

16. Governing law & disputes

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-laws rules. The parties will try to resolve disputes informally first; unresolved disputes are subject to the courts or dispute-resolution process designated in the final, counsel-reviewed version of these Terms.

17. Changes

We may update these Terms from time to time. We’ll revise the “Last updated” date and, for material changes, provide additional notice. Continued use after changes take effect means you accept the updated Terms.

18. Contact

Questions about these Terms: info@eatrys.com · Support: support@eatrys.com.